Refund policy

Wild of West Co. Return & Exchange Policy

At Wild of West Co., we want you to love your purchase! If you are not completely satisfied with your item, we are here to help. Please review our policy below for returns, exchanges, and store credit.

Return Window

Returns must be initiated and postmarked within 30 days of receiving your item.


Item Condition Requirements
To be eligible for a return or exchange, clothing items must meet the following strict criteria:

Unworn & Unwashed: Items must be in their original, brand-new condition.

Tags Attached: All original hangtags and labels must still be attached to the garment.

Flawless Condition: Items must be free of makeup, deodorant stains, pet hair, perfume, or cigarette smoke.

Damages and Issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can immediately evaluate the issue and make it right.

Non-Returnable / Final Sale Items
For hygiene and inventory reasons, the following items cannot be returned or exchanged:
  • Clearance/Sale Items: All items purchased on sale or from the clearance section are Final Sale.
  • Intimates: Swimwear, bodysuits, undergarments, and earrings are Final Sale.
  • Gift Cards: Digital and physical gift cards cannot be refunded.

Compensation Options
We offer three ways to resolve your return:
  • Refund to Original Payment: Receive a refund back to your original credit card or payment method. (Note: Original shipping fees are non-refundable).
  • Store Credit: Opt for store credit via a digital gift card, which never expires.
  • Exchanges: We offer free size or color exchanges for the exact same item, subject to stock availability.

Shipping & Return Fees

Customers are responsible for the cost of shipping on ALL REFUNDS unless otherwise specified by West of Wild. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. West of Wild will cover cost of shipping on ALL EXCHANGES.

How to Start a Return
  • Online Orders: Email us at shopwildofwestco@gmail.com with your order number and the reason for your return.
  • Local Drop-off: If you are local to the Huntsville area, you can bring your online or in-store purchase directly to us to process your return for free.

 

By making a purchase with West of Wild you acknowledge and agree to abide by the terms and conditions of our refund policy.